installing ethernet cable/socket into another room in house by virgin in Networking and WiFi Tuesday; Do 'Old' WiFi pods work with new Router? in Networking and WiFi a week ago; New Install - No Connection in QuickStart, set up and connections a week ago; Constant High Packet loss and broadband timeout. Removed before I moved in. New to the UK and just moved into our first home here. Jack14102. All forum topics; Previous topic;on 14-02-2023 17:21. in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat - 5408180. QuickStart, set up and connections. Forum; Apps. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. That is a rooftop aerial outlet for Freeview TV. Can't find a VM wall socket I only have this (will try and post a picture), which leads to god knows where. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Broadband. All the wall sockets I can see are for BT. It said to then wait at least an hour. Options. 2020 = £1,191,76. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Available with M50 broadband or faster. to be phone lines. Community; Volt. Phone. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. on 04-02-2023 11:17. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 0 Kudos. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. 2. Just joined. Hi there. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Options. TV. V6. Home. to be phone lines. I can only find the TV socket. In response to Jonny-M. 9. It has two outputs on the left of the wall box. Re: No wall socket. Next you'll need to take your second adaptor and plug it into another wall socket. Explain what needs to be done and book an engineer visit. Hi team . There were many cable companies that originally built the networks in the early 1990s. Just had the Hub 3 delivered for Quickstart. White power light is on and internet light is flashing green. . I called Virgin and used the automated option to request they send a signal to activate, which should have happened automatically. No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections SundayNo wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Broken box outside of house in Networking and WiFi Wednesday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayNo vm wall socket. 1. The pre-install team number is 0800 052 1734. I ve got a green light flashing from our HUB. £8p/m extra or included with Gig1 or Volt. Hi, Same problem here. TV. Has anyone had the same problem?Plug the cables into the Hub. Please help. VM BB TV Landline. When I was going to self-install it, I didn't find any wall socket. Virgin TV 360. QuickStart, set up and connections. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. 97K; 1. Dave. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. Turn on and start the Box. Stay safe online. . Thank you for your post and welcome to the community. QuickStart, set up and connections. This hole will typically be up to 1cm in diameter and often positioned near your front door. If you don’t want to run a test right now, we’ve got some handy tips for you to try below. Objects can block and slow WiFi. 4 weeks ago. - 5201249. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Speed Is there a way to connect the VM router without a wall socket please ? - 5036273 Wall Socket. 1 Mar 2016. Tried looking but can't see a way to book an engineer for this? Thanks. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Plug into the Virgin Media wall socket. The cable could be hidden within, or behind, furniture. It's been - 5286765Hi VM team, We moved today to our new house. I have a flashing green light on the hub itself. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Any help please?Re: No virgin media wall socket. Browse Virgin Media Virgin Media Community. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Package arrive today and realized I don't have a VM wall socket to. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Get the Hub ready by connecting the wires. See this. Broadband. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. SpeedI sign up for vm broadband and I was offered self instalation kit . I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. You can also identify a split socket looking at the side. virgin media internal wall box. The package was delivered but there is no wall socket for me to plug into. Most QuickStart kits have just 6 cables, connectors and powerlines to. . Can someone come and set it up? 0 Kudos Reply. The cable on the right looks like is for a Freeview TV antenna. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. #2. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. According to Virgin media I should have service at my new home, but I couldn’t see any wall socket at home. No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. 1 ACCEPTED SOLUTION. Volt. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. QuickStart, set up and connections. How and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Switch the Hub’s power supply off at the wall, then switch it back on again. Have a look - 5286765. Is there a way to connect the VM router without a wall socket please ? - 5036273Wall Socket. Speed. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Browse. I have been living here for past 15 years and never had fibre broadband before so i assume some one living in the property had cut the cable coming in from external wall mounted box. Could I book an engineer and what number - 5155510. Tried looking but can't see a way to book an engineer for this? Thanks. All I am aware of terminate the fibre inside. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Ashleigh_C. The one thats on the bottom is the one you need for Virgin. Can anyone help or know how long it takes to g. Was told that an engineer would come out, look at the sockets and do the switchover. Browse Virgin Media Virgin Media Community. TiVo. How about using a 10m RJ11 to RJ11 telephone cable. TV. AnthonyRaw1986. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Options. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. 15 March 2021 at 12:49PM. 0. on 27-01-2023 17:22. Gaming Support. Fibre cable from wall to router in Speed 4 hours ago; Replacement internal wall box needed in QuickStart, set up and connections yesterday; No socket in QuickStart, set up and connections yesterday; Vodafone to Virgin - Engineer Required? in QuickStart, set up and connections yesterday01/09/14 - 13:14 #2. Just got our Virgin media hub but we have no wall socket, only an openreach phoneline socket, I'm struggling to find out how to get someone - 5109707QuickStart, set up and connections. QuickStart, set up and connections. Just joined. Home Phone. Volt. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Call the pre-installation and delivery team on 0800 052 1734. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Hi , Thank you for your post and welcome to our community forums. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Broadband. Tudor. Browse Virgin Media Virgin Media Community. The cable could be hidden within, or behind, furniture. . You can also check for a loose cable as not all properties have a socket. Image below of the Virgin Media PSU Plug that connects to the coax. No Splitter received with self-install setup kit in QuickStart, set up and connections a month ago; isolator cable in QuickStart, set up and connections 26-09-2023; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 18-09-2023; Isolator cable won't connect to hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . Help; Community FAQ Sign in. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Turn on and start the hub. Past occupiers of your property may have removed. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. Community FAQ Sign in. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Back a step. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. This seems to be the only way that i can speak to someone about the issue. on 03-12-2022 10:11. There are multiple different branded wall boxes inside our flat but none. Cihank617. So yes, following many takeovers, this is now your Virgin Media connection. Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections yesterday; Quick start - can’t connect in QuickStart, set up and connections Saturday; VM white plug made clicking noise/green light flashing in QuickStart, set up and connections Saturday; No wall socket in QuickStart, set up and connections FridayHi, I've ordered a broadband only package and it said I was applicable for a self install kit. But I have no Virgin Media Wall socket in my house. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. It doesn't matter if the two adaptors aren't next to each other, as long as they're in the same room. on 15-04-2023 16:54. Email. I don't have a virgin media wall socket and this is stressing me out. 1 ACCEPTED SOLUTION. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. Don’t plug the power cable into a plug socket yet. TEL1 on the hub should take on your. Volt. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Wall sockets and no connection. Virgin Media Wall Socket. Broadband. . Hi!!!? I moved into this house and there is no socket in the wall because this house has been completely remodeled. 19 minutes ago. Don’t plug the power cable into a plug socket yet. I am going to send you a private message. It's important not to use an extension lead. I tried both the wires, it didn’t set up the WiFi. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. Trace any cables coming out of it and check the ends of them. Aug 8, 2019. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Virgin Broadband uses coaxial cabling, not telephone cabling. I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall socket just these two wires. There is one Ethernet connection point and socket with a circle on the wall. Everything is converted to specialised triple screened coaxial cable. The new cables from your Quick Start kit will be push fit. Up to speed. Manage Your Account. Wall socket. V6. -a power cable for the hub's adapter. My Virgin Media App. Virgin Mobile. If you're happy with this and for the charge we can make the arrangements for you 🙂. Gaming Support. . Package arrive today and realized I don't have a VM wall socket to plug the round cable into. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Packages. Hi. Virgin Phone Switchover. My understanding is you can only get the quick start kit if the house has had VM in the past. Tudor. Just push to fit Firmly push the end of the cables into the. Ju. I’ve tried calling the various numbers for help but every call seemingly fails. Many thanks Krysia - 4353656 - 2. We have the quickstart pack but sadly cannot get broadband set up and working. on 18-05-2022 19:55. 1 ACCEPTED SOLUTION. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. #1 I recently got Virgin broadband installed. This is usually marked as Line 1. Gaming Support. Options. 0 Kudos. Being connected to the internet is one of the most important modern essentials in 20. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. However, I do not have any of the specified wall sockets available. I am attaching photos of what i can find in. Thank you. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Re: No Wall Socket for Quickstart. I don't work for Virgin Media. The isolator has a terminator cap (marked below) fitted to the open end. QuickStart, set up and connections. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. What happens if you don’t have a Virgin Media socket? If you’re a new Virgin Media customer or moving to a new home, you. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Hello VLNeedham. Look for an omnibox on the outside of your property and try and trace the cable. Print this message; Flag for a moderator; on 14-01-2023 17:12. I would love to help you get your service installed. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. log into hub3 - 192. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. I was sent the pack as. The phone has been plugged into a wall socket and was working fine for years. QuickStart, set up and connections. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tudor. Options. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Community; Volt. on 17-12-2022 10:39. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Email. I think it’s something like £5-£8 per day that your services aren’t on. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Browse Virgin Media Virgin Media Community. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Networking and WiFi. Virgin TV 360. Plug the cables into the Hub. I've just received my virgin broadband kit, with self set up. Sorry to hear you don't have a VM wall socket. . Go to our service status page. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. No Virgin wall socket. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Tudor. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. I have had my telephone disconnected from my socket for quite a while as we were getting constant scam calls. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Nothing has happened. I received a box to quick start with VM but there is no wall socket in my flat. I will only be using one wall socket, so the other socket will have no connections. on 31-12-2021 10:47. on 02-01-2023 15:12. on 30-12-2022 13:33. But there are 2 wires leading which can be plugged in the hub. I have also checked outside and there is no box either on my property or on m. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. See where this Helpful Answer was posted. Absolutely not. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. 2. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. It probably goes into another room in the house. Thanks! Regards, Bilal. Have you checked to make sure there is no other kind of connection?. Also there will be an external, often brown, omnibox. The hub got delivered on time as promised. Signals from baby monitors, fish tanks and cordless. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Networking and WiFi. Installation: Wall socket issue. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Booking an engineer is easy with Virgin Media. These enter my house via an air brick/vent very close to. 08K; 2. The wall box may be branded with the logos of an old cable TV company (not VM). At least 30Mbps download speeds in every room or £100 one-off. A Virgin Media wall socket is simply a point of entry into your home. We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. Options. There is one Ethernet connection point and socket with a circle on the wall. Browse Virgin Media Virgin Media Community. Options. Tried looking but can't see a way to book an engineer for this? Thanks. There will be two distinct input lines coming from each end of the socket. com email address to different Virgin account. . Installation: Wall socket issue. Speed. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Finally, they'll complete the setup to make sure it's all working. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Browse Virgin Media Virgin Media Community. In a lot of flats there is not a VM white wall box, sometimes just a coax wire coming out of the wall or a multi unit outlet. Networking and WiFi. SpeedAs its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). Virgin cables must only be provided by isolated sockets provided by Virgin Media. SpeedSo I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . 1 [or 192. When your number transfers, your BT socket will go dead. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Speed If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket)Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656on 21-02-2023 17:48. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. Browse Virgin Media Virgin Media Community.